Service Level Offering
Collection and delivery services
We collect and deliver from and to the customers in a radius of 150Km’s at no extra charges.
Supply of new Equipment and repairs services
• We supply new electric motors, gearboxes, pumps and variable speed drives.
• We repair electric motors, gearboxes and pumps.
• We repair and re certify flameproof and spark proof electric motors.
Our response times
• We will respond on incoming calls between 2 – 3 hours.
• We will collect within 24 hours (excluding breakdowns – breakdown will be attended to immediately)
• We will Quote within 48 – 72 hours after we received a repair job (excluding breakdowns)
• We will Quote within 24 hours or sooner on breakdown repairs.
• We will return a breakdown repair job within 24 – 48 hours depending
on a job status and size.
• We will return a normal repair job between 5 – 7 working days
(depending on job status and size).